Autopilot customer support: how to reach us, what we can do, and what we can't

I'm Chris, one of the co-founders of Autopilot. Knowing which door to knock on saves more time than anything else, because a few things get routed to teams that aren't support at all.

One thing first, because we're an SEC-registered investment adviser and I have to say it. Autopilot is the app. The actual investment advice comes from Autopilot Advisers, LLC. If you want the full legal version of anything in here, it's on our disclaimer page.

How to reach us

Chat in the app is the fastest route, and asking for a human agent gets you one. There's also email at support@joinautopilot.com. Both go to the same team.

When you write, include the account you're asking about, the date, and the specific security or Portfolio if it's about a trade. That single habit turns a three-message exchange into one.

What support can actually do

See the state of your connection and your allocations, which you can't fully see. Explain why an order waited or didn't fill. Help you reconnect a brokerage. Remove a Portfolio without selling the holdings, which the app's own delete option won't do. Delete your account if the in-app option isn't available to you.

That last pair is worth remembering, because both are cases where the human is the only path.

What support can't do

Give you investment advice about which Portfolio to pick. Change what a Portfolio holds. Undo a trade your brokerage already filled. Or make your brokerage do something it doesn't allow, like connecting an account type it doesn't support.

Support also can't answer for your broker. If an order is stuck on an unsigned authorization or an unanswered account question at the brokerage, that's a conversation with them first. The checklist for that is in When your brokerage connection breaks.

The doors that aren't support

Pilot applications go to a separate creator team. The help center is explicit that status updates are handled by that team directly and that support can't speed it up. If you've applied, you don't need to resubmit or follow up. How that works is in How Portfolios get on the Autopilot marketplace.

Pricing questions have a published answer before they need a person: What does Autopilot cost and the app itself, which is the accurate source for pricing at any given moment.

Before you write

Check the status message in the app first if it's about a trade, because it usually names the reason and the fix. The common ones are covered in When Autopilot actually trades and Why did Autopilot sell, or buy, something in my account.

Frequently asked questions

How do I contact Autopilot support?

Chat in the app is fastest, and you can ask for a human agent. Email support@joinautopilot.com works too. Include the date and the specific Portfolio or security if it's about a trade.

Does Autopilot have customer service?

Yes, through in-app chat and email. Support can see your connection and allocation state, explain why an order waited, and handle things the app can't, like removing a Portfolio without selling it.

How long does Autopilot support take to respond?

Times vary. Pilot application reviews are the slow one and they're handled by a separate creator team that support can't speed up.

Who do I contact about becoming a Pilot?

A dedicated creator team reviews applications, separate from support. Submit the application and wait; resubmitting doesn't help and support can't give you a status.

Start Investing

Since Autopilot Advisers is an SEC-registered investment adviser, we have to put disclaimers on stuff like this. They're below, and the full version is on our disclaimer page.

Disclosures

© Autopilot Holdings Corporation 2026 — All rights reserved. “Autopilot” refers to Autopilot Holdings Corporation and its wholly-owned, and separately managed subsidiaries, including Autopilot Advisers, LLC, an SEC-registered investment adviser. All investing is subject to investment risks, including possible loss of the principal invested, and past performance is not indicative of future results. View our Customer Relationship Summary and other important information at joinautopilot.com/disclaimer.

This information is provided by Autopilot for educational and illustrative purposes only and is not a recommendation, an offer to sell or the solicitation to buy any security. Autopilot relies on information from various sources believed to be reliable, including information from Clients, Pilots and other third parties, but cannot guarantee the accuracy or completeness of that information. Autopilot does not provide tax or legal advice and you are encouraged to consult with professionals before making investment decisions.

Autopilot is not affiliated with, sponsored, or endorsed by the companies listed, described, or featured on its site. Company logos or trademarks used do not imply endorsement and are the property of their respective owners.

Investing involves risk, including the possible loss of principal. Past performance does not guarantee future results. You should carefully consider your investment objectives, risk tolerance, and time horizon before investing through Autopilot.

Autopilot Advisers, LLC is an SEC-registered investment adviser. Registration as an investment adviser does not imply a certain level of skill or training. Additional information about Autopilot is available in our Form ADV Part 2A, available at adviserinfo.sec.gov or joinautopilot.com/adv.

Autopilot provides limited investment advisory services focused on Portfolio selection and suitability assessment. Our services are not intended to replace comprehensive financial planning. We recommend consulting with a qualified financial advisor regarding your complete financial situation.

This content is provided for educational and informational purposes only. It does not constitute investment, legal, or tax advice and should not be relied upon as the basis for any investment decision. You should consult with qualified professionals regarding your specific circumstances.

Autopilot does not provide tax, legal, or accounting advice. You should consult with qualified tax and legal professionals regarding your specific circumstances.

Autopilot does not hold client assets. All investments are held at the brokerage firm you select and connect to Autopilot. Your brokerage firm is responsible for trade execution, custody, and reporting. Autopilot is not responsible for your broker-dealer’s services, fees, or execution quality.

Autopilot’s services depend on technology systems, third-party APIs, and internet connectivity. System outages, API disruptions, or connectivity issues may temporarily affect service availability or trade execution timing.

Client account holdings are designed to track the Portfolio you’ve selected, but your actual holdings and performance may differ from the Portfolio due to execution timing, market conditions, brokerage capacity constraints, fractional share availability, and other factors outside Autopilot’s control.

For Portfolios inspired by publicly disclosed trading activity, there may be a delay between when a Pilot executes a trade and when that trade becomes publicly available and is incorporated into the Portfolio. This timing delay may affect the suitability or performance of trades when executed in client accounts.

Support cannot provide personalized investment advice. Autopilot does not hold client assets; matters involving execution, custody, settlement and account restrictions are handled by your brokerage.